Privacy Policy

Arkana Skins (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. We handle information responsibly and store it in compliance with applicable data protection laws and our User Agreement.

By creating an account on arcanaskins.com (the “Site”), you agree to this Privacy Policy and consent to the collection and processing of your personal data under the conditions described here. This Policy applies exclusively to arcanaskins.com and related resources we operate.

Questions? Contact privacy@arcanaskins.com.

1. What Personal Data Do We Collect?

Arkana Skins collects personal data on a voluntary basis and in accordance with current data protection legislation, including the GDPR. Examples include:

  • Email address and social login identifiers (during registration and sign-in).
  • For sellers: name, age, phone number, and documents for identity verification (KYC/AML where applicable).
  • Technical data: IP address, device/OS details, cookies, logs, browser type, and approximate location data.
  • Payment information (transaction date, amount, reference). We do not store full card numbers or sensitive payment credentials.
  • Identity documents, if needed for account recovery, regulatory checks, or dispute resolution.
2. When Do We Collect and Process Data?
2.1 Account and Transactions

We collect data when you register, update your profile, place orders, request withdrawals, or verify your identity.

2.2 Website Activity

We collect data when you browse the Site, interact with pages and components, or use chat/support features. This helps us prevent fraud, improve security, and enhance user experience.

3. Where and How We Store Data

Personal data is stored securely on servers managed by Arkana Skins or trusted processors under contract. We may share data with partner services (e.g., payment, fraud prevention) or law enforcement where legally required. Limited, approximate location data may be shared with advertising or analytics partners to improve relevance and performance.

4. What Information May Be Public?

To support user interactions, some information may be visible to others, such as:

  • Your username or public display name.
  • Aggregate trade stats, ratings, and reviews.

Any data you choose to share in public areas (e.g., profile bio, chat) becomes public at your discretion. Sharing direct contact details or soliciting off-platform trades may violate our User Agreement and lead to account restrictions.

5. How We Protect Your Personal Data

We follow strict technical and organizational measures to protect your data. Access is restricted to authorized personnel for operational purposes. While we employ up-to-date safeguards to prevent unauthorized access, no system is completely immune to risks. Payments are processed by reputable, secure payment providers.

6. Your Rights Regarding Personal Data
6.1 Right to Access

You may request a copy of the personal data we hold about you and how it’s used. After verification, we will respond within 30 days.

6.2 Right to Rectification

You can request correction or deletion of inaccurate or outdated data.

6.3 Right to Restrict Processing

You may opt out of newsletters and marketing while still receiving essential account notifications.

6.4 Right to Erasure

You can request deletion of your personal data. We may retain certain records (e.g., transactions, disputes) where required by law or for legitimate interests. Full erasure disables your account.

6.5 Right to Data Portability

You may request your data in a portable format where legally permitted.

6.6 Right to Object

You may object to certain processing activities, including direct marketing.

6.7 Rights Regarding Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

6.8 Right to Complain

Under GDPR Article 77, you can lodge a complaint with a supervisory authority in your country of residence or where an alleged infringement occurred.

7. Disclaimer

Users may share external links or content we do not fully moderate. Arkana Skins is not responsible for harm caused by visiting third-party sites. Exercise caution when following external links.

8. Policy Changes

We may update this Privacy Policy as our services evolve. Significant changes will be posted here, and we may notify you via email or dashboard alerts.

Contact Us

For privacy questions or requests (access, deletion, objection), contact privacy@arcanaskins.com.

Last updated: November 4, 2025